Return Window

You may return eligible products within 7 days of delivery.

Conditions

Items must be unused, unwashed, unaltered, with original tags and packaging. For hygiene reasons, innerwear/socks and final sale items are non-returnable unless defective.

Process

Email returns@hotshotbd.com with order number, reason, and photos (if defective/wrong item). We’ll share pickup/return instructions.

Inspection & Outcome

After QC, we will:

• Refund to original method or
• Issue store credit or
• Send replacement (subject to stock)

Timeline

Refunds are typically completed within 7–10 working days after QC completion. Bank processing times may vary.

Return Shipping Cost

• Our error/defect: we bear the cost
• Change of mind/size issue: customer bears the cost (size charts are provided on product pages)